A first visit to Ezra Clinic starts with a simple booking step and moves through history-taking, discussion, and an exam only where warranted. The clinic requires no referral letter, and every step happens in a private room away from the shared waiting area.
This page covers what the visit itself feels like. For the specifics of what a consultation covers, tests, timelines, what each visit type includes, see the Consultation page.
Booking Your First Visit
You reach Ezra Clinic through WhatsApp, phone, or the online booking form, the clinic requires no referral letter. Give your name, a contact number, and a short description of your concern, and the clinic confirms a slot. A confirmation message follows with the date, time, and a reminder to arrive a few minutes early for registration.
Arriving at the Clinic
Ezra Clinic sits on the penthouse level, #21-09, within its Novena building, and a lift serves that level directly. At reception, you fill in a short registration form covering your contact details and the reason for your visit. The waiting area sits apart from the consultation rooms, so other visitors don’t see who you’re seeing or why.
What to Bring
Bring your NRIC or passport for registration and any past results if you have them, the clinic doesn’t require them to book or to be seen. Wear something comfortable to move in if your visit is likely to include an exam, and note your main concern down beforehand so it’s easy to explain in the first few minutes.
The Consultation Itself
Dr Michelle Chia opens the visit by asking about your history and the concern that brought you in. She explains findings and options as she goes, rather than leaving that conversation for a follow-up. She examines only where clinically warranted and only with your consent, describing each step before she does it and stopping if you ask her to – no nurse or chaperone attends, and the exam happens in the same private room, not a separate open area, so you don’t move between spaces mid-consultation.
Doctor’s Insight: Many patients tell me the check-up itself runs quicker and feels less scary than they anticipated. Understanding a concern well enough to explain it back changes how confident you feel walking out.
— Dr Michelle Chia, Ezra Clinic
How Long a First Visit Takes
A first visit weighs toward the history and discussion rather than the exam, so most of the time in the room goes to talking through the concern properly rather than a physical check. How long a first visit takes depends on what brought you in, some concerns need more time to talk through than others, so visits don’t all run to the same length. What stays constant is the weighting; the history and discussion get more time than the exam itself.
What a First Visit Costs
Cost comes up before any test or procedure needs your separate consent, not after. Dr Chia shares the cost of the main items – tests and procedures – during the consultation itself, so you have that in front of you before deciding to proceed. The final total varies from there depending on what medication you need. The cost page has the fuller breakdown by procedure if you want to look before you book.
If You’re Nervous About the Exam
You’re welcome to bring someone with you into the waiting area, and the room stays private throughout regardless. If part of the visit feels uncomfortable to talk about, saying so is enough, Dr Chia works from what you’re able to share rather than needing every detail at once.
What Happens After
Before you leave, Dr Chia sets out next steps – a same-visit treatment plan, a test to book, or a follow-up date. Reception handles payment and any receipt you need for reimbursement before you go. Ezra Clinic does not share your results or personal health information without your consent – if your insurer asks for details to process a claim, the clinic checks with you first. Questions that come up after you’ve left go through the same channels you used to book.
